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#NORTON SECURITY PREMIUM 2019 REVIEW PASSWORD#
And further, as your rep did, if you want to push this back on your clients because we weren't diligent enough to deselect the default renewal option when we initially signed up, shame on you! You're missing the point and frankly, I foresee an impact to future revenue based upon your cloudy, obscured communications to overly-trusting clients.Norton Security Ultra includes security endpoint protection, 25GB of backup, password management, and family features 1.
#NORTON SECURITY PREMIUM 2019 REVIEW UPDATE#
Why would you go to great lengths to inform me that you needed me to update my credit card information without informing me that you really don't need me to update my credit card information? Or, why would you not value your clients enough to include in your notifications that it would be helpful if I updated my credit card information BECAUSE in the very near future my subscription is going to renew? And I'm not suggesting that burying these details in the fine print is sufficient.what I'm suggesting is that you folks skip the "lying by omission strategy" and instead learn to team with your clients by clearly informing them of how you plan to charge them despite your partial-truth notifications. So here's my question to Norton, a company whose offerings are based upon customers' need for clear communication, tight security, and more than anything else, trust. Come two days ago I was surprised to receive an Amex alert notifying me that despite the repeated notifications and the failed attempt, Norton pushed the charge through. As I was not planning to renew my Norton subscription these repeated notifications were little more than a distraction, and a recurring reminder that my coverage would lapse because Norton was not able to charge my account.or so I thought. On Jan 9 Norton made an attempt to charge my card, the transaction failed, and Norton informed me via email of the failed transaction. Over the course of the past 2 months Norton has gone to great lengths (via repeated win10 pop ups, email) to inform me that my coverage was at risk of lapsing due to my credit card being replaced/expired whatever. I felt as though the representative failed to acknowledge my concerns and I did not feel heard or valued as a customer. Lying by Omission - Not a great client satisfaction strategy. I couldn't imagine a better way to drive away business. It's two days since I gave Norton a bad review and the pop-ups have resumed, in spite of the representative assuring me that they would stop. At the rate that Norton's is alienating its subscribers, it will be a miracle if Norton still exists in the near future P.S. It's been two days, but I still intend to leave Norton when my subscription expires in July. Getting through to a live person at Customer Service is next to impossible, but I finally connected with a representative who was able to disable the pop-ups internally. Thousands of posters on the Norton Community blog have expressed their outrage at the constant promotional pop-ups and have expressed their intention to cancel their service. Every pop-up warns of imminent danger to your computer's security unless you purchase additional services. Since Norton's has joined with LifeLock, it is more of a merchandising operation than a security company. I have used Norton's for years with no complaints until Norton pop-ups started to appear regularly on my screen whenever I opened my laptop.
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